September 2011
6 posts
1 tag
Excellent customer service in crisis
What to tell customers when dealing with a crisis.
Here is what happened…
This is what I did to fix the issue…
The fix will be available in time frame…
Here is what I’m doing to prevent it from happening again…
If you want a refund/restitution…
The New Delicious →
Most of the stacks I browsed contained a lot of spam. I hope it gets better.
2 tags
Smartphone profit share
This is an update on profit share in the smartphone market. In 2010 I posted that Apple had 2.8% of mobile market share yet 39% of the operating profits. Fast forward and in the first half of 2011 Apple captured 66% of the operating profits in the mobile industry. See Horace Dediu’s post at Aymco for details and pretty graphs.
4 tags
Tablets Before and After the iPad
In light of the recent ruling banning the Samsung Galaxy Tab 10.1 in Germany it is important to remember what tablets looked like before and after the iPad. Also remember that the ban is based on a design trademark and not software patents. Thanks to ReiVersuri for the image.
2 tags
Droid Bionic with 4G
Josh Topolsky reviews the Droid Bionic:
…this is the first phone to come preloaded with Google Talk video chat, which was great when I could get it to work (it still seems a bit buggy).
Even though the Bionic has a larger battery than every other LTE device on Verizon, I don’t see most people getting through a full day without a recharge or a spare battery, especially if you’re making lots of...
3 tags
Compromise
John Gruber posted about a MS article on Windows 8’s new “no compromises” design. While Steven Sinofsky goes to great lengths to reinforce the point of “no compromises” the fact is they are making compromises - you have to compromise something.
Microsoft may continue to tout “no compromises” but who said compromising was a bad thing? You want to see what...